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Our Solutions (Required Section) Yes Almost Not Really No Can't Say
 
Timeliness: Did we provide a solution in a timely manner?
Helpfulness: Did the solution we provided solve your issue?


Your Support Request (Required Section)
 
How did you log your support request?
Did you search the KB before logging your request?
Were you unhappy with any aspect of requesting or receiving support?


Our Tools Yes Almost Not Really No Can't Say
 
Support Portal: Was it easy to create your case?
Support Portal: Was it easy to view your case?
Emails: Were our emails easy to understand?
Knowledge Base: Did the KB search appear to pull up the right results?


Our Team Yes Almost Not Really No Can't Say
 
Integrity: Did we keep our committments?
Courteousness: Were we respectful and professional?
Congeniality: Were we easy to get along with?
Product Knowledge: Did we appear to know our products?


General Comments